Nasty word quotes
To get rid of those nasty quotes in word go to format | autoformat | options | AotoFormat As You Type (tab) | Replace as you type (section) | uncheck "straight quotes" with "smart quotes". Sometimes this selects all the text in the document and appears to change it in some way, if this happens just undo to get it back to the way it was. Or, better yet, do this setting change when you don't have a document open.